How do I get invoices and receipts for my team?
Every team payment is listed under Team → Payment History on the website, and each one can be emailed to you as an invoice or a receipt. Set your company’s billing details once so they appear on every document.
How to
On the website, open Team → Payment History.
Find the order. Each row shows the date, who placed it, the order number and the amount.
Click the three dots at the end of the row and choose Email invoice or Email receipt. It is sent to the email address you are signed in with.
Invoice details
On Payment History, click (edit invoice details).
Enter your payor details: company name, address and, if you have one, VAT number.
Teams in the EU can also enter a VAT ID.
Click Submit. The details appear on invoices from then on.
Good to know
Payment History shows what the team paid for: hour packs, member plans and team-paid bookings. A member’s own purchases are in their own account; see Can I get a receipt or invoice for my Croissant payment?.
Team → Settings → Billing and usage shows your plan, your usage and your invoices.
Teams that pay by invoice agree the schedule with their account manager. Invoices arrive by email.