What are the cancellation rules for room bookings?
A conference room booking or a day office booking can be cancelled free of charge until 2 hours before it starts. After that, neither the member nor your team can cancel it: the member is charged, and the booking counts toward your payout.
What happens when a booking is cancelled in time
The member is refunded in full, in cash or in credits, whichever they paid with.
The payout for that booking is removed from your statement.
The event is removed from the room’s calendar, including a connected booking system.
The member and every team member of your space get a cancellation email.
Cancel a booking yourself
Sign in and open your space.
Go to Conference Rooms → Room Reservations or Private Offices → Office Reservations.
Click the booking. Only upcoming bookings can be cancelled; past ones are view-only.
Click Cancel & Refund and confirm. You can also message the member from the same screen.
Good to know
The deadline is 2 hours before the start time, in your space’s time zone. Jay Suites locations have a 30-day deadline instead.
Past the deadline the dashboard refuses the cancellation. If a room becomes unavailable at short notice, offer the member another room of equal or larger size, and message us from Help so a person on the team can sort out the booking.
To stop bookings in a time slot, click and drag on the room or office timeline to create a block, or set Disallow bookings between on the room’s rates.
Changing a rate does not change bookings already made at the old rate.
The full policy is on the Payout Agreement page.