The New Playbook: How to Scale Workspace With Your Team in a New Market
The new expansion playbook doesn't start with a lease. It starts with access, before scaling intentionally according to actual usage, headcount, and market validation.
Here's our step-by-step guide to scaling a flexible workspace offer in your new market as your team grows.
Phase one: Fewer than 5 employees
When setting up your first workers in a new market, prioritize an office solution that's flexible, low-commitment, and instantly available. Day passes and floating memberships across a professional network are likely the best option for a founding team without tying them early to a location they might want to exit, or a part of the city that might not be the best fit.
The questions to ask: Where do our people actually need to be to do their jobs? Do we have client-facing requirements that need a professional setting? Are we trying to hire locally, and if so, what does the talent pool expect? The question at this stage isn't "Where is our office?", it's "How do our people get access to professional space when they need it?"
The solution: For an expansion team of this size, a flex membership that provides access to a network of professional spaces across the city is usually the best option: bookable by the day or hour, with no fixed location commitment.
Phase two: Between 5-15 employees
As the team grows, the need for a shared rhythm emerges. A small team spread across a city needs a reason to come together, not every day, but on a predictable cadence that starts to cement culture. This is when team rituals matter: a shared day in a central hub, a weekly planning session, a consistent onboarding touchpoint for new hires.
The questions to ask: How often does the team need to be in the same place? Do we have enough co-location to anchor around one neighborhood? What role is our workspace playing in client acquisition and relationship building?
The solution: Depending on your team's specific needs, you might opt for a small private suite within a flexible workspace, or a part-time office arrangement to offer your workers an in-person rhythm that builds team cohesion and cross-pollination of ideas, without the overhead costs of a full lease.
Phase three: 15-25 employees
This is a pivotal point and an important junction in your market expansion. As your workforce grows, patterns of attendance begin to emerge, so you must be measuring how and where your teams work to inform any real estate commitments.
The questions to ask: Do we know how consistently employees use workspace across the week? What does utilization look like on each day, and is there a meaningful peak? Are we hiring profiles that need a fixed base, or roles that can remain distributed? Is the market established enough to justify a multi-year commitment?
The solution: Use live presence data like booking patterns, access logs, and badge data to assess whether behavior justifies fixed space before signing any contracts. If peak utilization is consistently approaching 80%, you've got a genuine case for your first fixed office. If it isn't, proceed with caution and extend your flexible arrangement. Data should drive the decision rather than your headcount.
Phase four: 25+ employees
When your team reaches this size, employees actively choose where to work and organize around those choices. The workspaces you offer have to earn that choice more than ever. The case for a dedicated office lease gets stronger during this phase, but it still shouldn't be the default.
The questions to ask: What is the office actually for at this stage: collaboration, client hosting, culture, or all three? Are we trying to attract senior local talent who will have high expectations of their environment? Does our brand in this market now benefit from a permanent, visible home?
The solution: Companies getting this right are investing in quality over quantity: amenity-rich spaces in walkable locations that give people a genuine reason to show up. A managed or built-out office within a flexible building, rather than a raw traditional lease, can give you the permanence and quality this phase demands without surrendering all flexibility. At this stage, the goal shifts from access to experience: a space that creates genuine value for the next stage of your market expansion, and that the team would choose even if they didn't have to.
Phase five: Established and scaling
Now you've proven your market presence, your team has reached critical mass, and you've overcome early financial challenges and new market surprises. The question is no longer whether to commit to workspace, but how to structure that commitment intelligently across a more complex set of workspace needs that has likely now grown to include compliance, culture, client relationships, brand reputation, and talent acquisition. This might mean multiple hubs as your workspace becomes an intelligent data layer that supports scalable growth in your new region.
The questions to ask: Have we segmented our workforce by workspace needs, collaboration velocity, and working rituals? How do we want to communicate our brand values through our workspaces? Are we trying to solve multiple workspace needs in a single location? Are there functions that should remain flexible even as the core team moves into a dedicated space?
The solution: This stage calls for a hybrid workspace strategy rather than a catch-all solution. A flagship dedicated space that anchors culture and hosts clients, with a flexible membership on top that gives distributed team members professional access across the city without forcing everyone into the same building every day.
This becomes the architecture of a more established market presence - fixed where employee density and culture justify it, and highly flexible everywhere else. The companies that get this right treat their workspace portfolio the way they treat any other operational asset: continuously optimized against actual usage.
A staged playbook for every phase of market expansion
From founding team to flagship office, Croissant supports each stage of your expansion - flexible by default, with the data layer to know exactly when fixed space is justified.