Frequently asked questions

Short answers to what people ask before they join. Already a member? Visit the help center

General

About Croissant

The basics: what it is, where it works and how it is different.

What is Croissant?#

Croissant is a monthly coworking membership that gives freelancers, remote workers, founders and digital nomads a hot desk at shared workspaces in cities all over the world. One plan, every space in the network: why have a single workplace when there are so many inspiring places to work?

How does it work?#

One monthly plan gives you a bank of coworking hours to spend at any space in the network. Find a space on the locations page or in the app, check in when you arrive and check out when you leave. You can also reserve a seat ahead of time.

Learn more in the help center

Who is Croissant for?#

Anyone who needs a good place to work without renting a desk. Freelancers and remote workers who are tired of cafés with spotty wifi, founders who want to meet other people building things, people with a few hours between meetings, and teams that need somewhere to sit together. If you only need a workspace a few hours a month, it costs a fraction of a dedicated desk.

Which cities can I use Croissant in?#

Croissant works at every space in the network, in 100+ cities: New York, Los Angeles, London, Lisbon and beyond. Pick a city on the locations page to see each space's hours and seats. A membership works in every city, so travelling costs nothing extra.

Learn more in the help center

Is a membership tied to one space, or can I use all of them?#

All of them. Plans count hours, not visits, and there is no limit per space, so you can settle into one favourite or try a new space every day.

Learn more in the help center

Is there a Croissant app?#

Yes. The Croissant app is on the App Store and Google Play, and the website does the same things: find spaces nearby, reserve a seat, check in and out, add a guest and manage your plan.

Learn more in the help center

Why is it called Croissant?#

Croissant was named after the flaky pastries the founders kept buying at the coffee shops they worked from. The name stuck.

Plans & pricing

Plans, hours and what it costs

How memberships are priced, what a plan includes and what happens when you need more.

How much does Croissant cost?#

Every plan is a monthly membership with a bank of hours: the more hours, the lower the rate per hour. Prices differ by city, so pick yours on the individual plans page to see them. Companies are priced per employee plus the workspace the team books; see team pricing.

What does a membership include?#

Coworking hours to spend at any space in the network, free seat reservations, guest hours on the 40 and 120 hour plans, rollover of what you don't use, and the app. Meeting rooms and private offices are booked and paid separately.

Learn more in the help center

Is there a long-term commitment?#

No. Coworking plans renew month to month and you can pause or cancel any time from your account settings. Only monthly private offices carry a fixed term.

Learn more in the help center

Do unused hours roll over?#

Yes. Unused coworking and guest hours roll over for up to 6 billing cycles. Each cycle's own hours are used first, then the newest rollover batch.

Learn more in the help center

What happens when I use up my hours?#

Keep checking in: extra time is billed at your plan's hourly rate in 30-minute blocks. You can also buy an hours pack, upgrade your plan, or wait for the next cycle.

Learn more in the help center

Can I just buy a day pass?#

There is no separate day pass to buy. Billing is hourly, so a short day costs less than a day pass, and a month of the entry plan renews with no commitment. The day pass comparison shows what a month of Croissant costs next to the typical day pass at other spaces in your city.

Using Croissant

Arriving, reserving and bringing people

What a visit looks like once you are a member.

What happens when I arrive at a space?#

Open the space on the website or in the app and tap Check in before you sit down. The space is told you're there and your screen shows the wifi details. Say hi to the community manager if there is one, and check out when you leave.

Learn more in the help center

Can I reserve a seat ahead of time?#

Yes. Tap Reserve seats on the space page, then pick a date up to 6 weeks ahead, an arrival time and any guests. Reserving is free, uses no hours and can be cancelled.

Learn more in the help center

What if the space I want is full?#

Seats are first come, first served, so a popular space can fill up. Reserving a seat guarantees yours, and the locations page shows how many seats each space has free right now, so you can pick another one nearby.

Can I bring a guest?#

Yes. Guest hours let you bring a friend, colleague or client to work beside you, and your guest doesn't need an account. Once you're checked in, tap Add a guest. The 40-hour plan includes 5 guest hours a month and the 120-hour plan 20; after that each guest is billed at your plan's hourly rate.

Learn more in the help center

Are spaces open nights and weekends?#

Many are. Filter the locations page by Late nights, Open weekends or Open 24/7, and check each space's hours. Some extended hours are for verified members only.

Learn more in the help center

Billing & flexibility

Paying, pausing and cancelling

When you are charged, and how to pause or leave.

When does my membership start and renew?#

Your membership starts the moment you buy it and renews on the same date each month, charged to your default card. Your account shows the next date as Next cycle begins.

Learn more in the help center

How can I pay?#

By card or PayPal, and you can change the payment method any time from your account settings. Companies on a team plan can be invoiced.

Learn more in the help center

Can I pause my membership?#

Yes, for free. You have 45 pause days per membership year, taken in one or several pauses, and your hours and renewal date are frozen while you're away.

Learn more in the help center

How do I cancel?#

Any time, from your account settings. There is no fee and no further charge, and you keep your membership until the end of the paid cycle.

Learn more in the help center

Can I get a refund?#

Unused or partly used cycles aren't refunded. Pause, downgrade or cancel instead and keep access until the end of the cycle you've paid for.

Learn more in the help center

What is verification, and do I need it?#

An optional five-minute check of your identity under your account settings. Verified members get extended night and weekend hours at participating spaces and can unlock doors there with the app.

Learn more in the help center

Teams

Croissant for teams

Shared hours, one invoice and policies for a whole company.

Can my company use Croissant?#

Yes. A team account shares hours or credits across everyone, puts every booking on one monthly invoice and gives admins budgets, policies and usage reports. Early Stage, Scaling and Enterprise plans are a flat fee per employee per month plus the workspace your team books; see team pricing.

Learn more in the help center

Is there a trial for teams?#

There is a guided pilot for teams that want to see the platform before committing. Talk to us and we will set one up for your company.

Ready to try it?
No commitment.

One membership, every space in the network. Pause or cancel any time.