How do I get verified, and what does it give me?
Verification is optional. Every member can use every space during its normal hours. Verified members also get extended hours at participating spaces, such as evenings, weekends or 24/7, and can unlock electronic doors there from the app after checking in. You complete six steps under Settings → Verification on the website, and a person on the team then reviews them, normally within 1 day.
How to get verified
Log in on the website and open Settings → Verification.
Email: click Send code, enter the code from the email and click Verify.
Phone Number: enter your number, click Send code, enter the code from the text message and click Verify.
Official ID: click Upload Government ID Photo and upload a photo of a government-issued ID such as a driver’s license or passport.
Social Profile: connect one of LinkedIn, Facebook or Google. We only read the profile to confirm who you are.
Profile Picture: click Upload Profile Photo and add a photo that shows your face, so space staff can recognize you.
Pre-Authorization & Liability: tick both boxes. You agree that, once you are approved, we pre-authorize your payment method for the amount shown on the page and release it right away (banks can take 3 to 5 business days to show it), and that you are liable for damage to a space or items taken from it.
The page then says “Thanks for submitting your verification”. When a person on the team approves it, you get an email and the page shows You’re a verified member.
What changes once you are verified
Space pages on the website and in the app show the extended schedule at participating spaces. Before that, they show the regular hours and a note such as “Get verified to have access today from 6:00 pm to 10:00 pm”.
At a space with electronic locks, check in as usual, then tap Unlock next to the door name in the app. Other spaces show their entry instructions after check-in. Some spaces also let unverified members unlock during regular hours.
If a step is sent back
ID not accepted: it must be an official document that identifies you. The upload is cleared so you can try again.
Profile picture not accepted: it must show your face. Click your picture on the Account page to upload a new one.
Pre-authorization declined: update your payment method under Settings → Account → Payment methods, then tick the two boxes again.
Verification is on the website only. In the app, open the Account tab, tap the gear icon and choose Account Settings. For anything else, message us from Help.