How to Integrate Kisi Smart Locks with Croissant
A step-by-step guide to connecting your Kisi smart locks with the Croissant platform. Set up seamless access control for your coworking space in just a few steps.
Connect Kisi to Croissant in Minutes
Kisi is a modern access control platform that lets you manage who enters your space — all from the cloud. Once connected to Croissant, members with active bookings can unlock your doors directly from the Croissant app, eliminating the need for key cards or fobs.
Here's how to get everything connected.
Step 1: Grant Croissant Access
To get started, Croissant needs user-level access to your Kisi organization so we can manage lock permissions for your members.
What You Need to Do
- Access your Kisi portal — Sign in to your Kisi account and navigate to the Users section.
- Invite Croissant — Add admin@getcroissant.com as a user on your Kisi portal. This allows Croissant to communicate with your locks and grant access to Croissant members.
Step 2: Collect Your Kisi Details
Next, grab three key details from your Kisi dashboard:
- Access name — A friendly name for the lock (e.g., Front Door, Main Entrance)
- Domain — Your Kisi organization domain namespace (e.g., workspace)
- Lock ID — The unique identifier for the specific lock you want to connect. Note: You'll find it in the browser URL when viewing a lock.
(e.g., kisi.io/organization/.../place/.../locks/45678)
You can find the domain slug under your organization settings, and the lock ID in the browser URL when navigating to a specific lock.
Step 4: Activation by Croissant
Managed by CroissantOnce your details are submitted, our team takes it from here. We'll generate secure API keys and establish the connection with your Kisi system. This typically takes less than 24 hours.
You'll receive a confirmation email as soon as the integration is live. After that, head to the next step to test your locks.
Step 5: Verify Your Setup
Before going live, run a quick test to make sure everything is working as expected.
How to Run a Test
- Open the Access Control section in the partner portal
- Click the gear icon next to your Kisi lock
- Select Test
A successful test means Croissant can communicate with your Kisi lock and your integration is ready for members. If something doesn't look right, verify your domain and lock ID, or contact our team for assistance.
Step 6: Scale to More Doors
Have multiple entry points or meeting rooms? You can connect as many Kisi locks as you need by repeating steps 3 through 5.
For Each Additional Lock
- Head to Integrations > Access Control > Kisi
- Click Add to set up another lock
- Enter the access name, domain, and the new lock ID
- Run a Test to confirm it's working
Your domain stays the same across all locks — only the lock ID changes for each door.
Running Into Issues?
Our partnerships team is standing by to help you troubleshoot and get your Kisi integration up and running smoothly.
Contact UsFrequently Asked Questions
How quickly can I get Kisi connected to Croissant?
The setup on your end takes just a few minutes — invite Croissant, collect your details, and submit them through the partner portal. Our team will handle the rest and have your integration live within 24 hours. Questions? Email partners@getcroissant.com.
Which Kisi plans work with Croissant?
Any Kisi plan with cloud-based access management will work. If you're not sure whether your plan qualifies, check with your Kisi account manager or reach out to our partnerships team.
My test didn't pass — what should I check?
Start by confirming that admin@getcroissant.com has been added as a user with the right permissions in Kisi. Then double-check that the domain and lock ID match what's in your Kisi portal. Still stuck? Drop us a line at partners@getcroissant.com and we'll dig in.
Can I modify or disconnect a lock later?
Yes — locks can be edited or removed from the Access Control section in the partner portal whenever you need. Any changes apply immediately.
How is access kept secure?
All communication between Croissant and Kisi is handled through secure API keys. Only members with a confirmed, active booking at your space can unlock doors, and autonomous spaces may require additional identity verification.
Let Croissant automate your space with Kisi
Get started with Kisi smart lock integration on Croissant. Our partnerships team is here to help you every step of the way.
- Seamless smart lock access for your coworking members
- Easy configuration through the Croissant partner portal
- Dedicated support from our partnerships team